Job Description
Description
Contact Center Specialist Benefit Highlights
Hybrid work schedule (2 days remote)
Schedules that work around student classes
Paid vacation, personal, sick, holiday, volunteer & birthday time off
401(k) with 6% match and 4% profit-sharing contribution
Employee Assistance Program to prioritize your wellbeing
Loan and mortgage discounts + higher rates for savings products
Starting Wage:
$18.85/Hour, based on experience
Location:
Kalamazoo, MI
About The Role
The Part-time Contact Center Specialist serves as the first point of contact for members, providing support across phone, email, and digital channels for card services, lending, and account transactions. This role combines professional call center experience with proactive relationship-building to resolve inquiries, promote financial wellbeing, and ensure member satisfaction.
Where You’re Headed
Contact Center Specialists develop broad knowledge of Arbor’s digital platforms, products, services, and polices, which equips them to grow into roles such as Digital Services Specialist, Assistant Manager, Personal Banker, or consumer lending positions. With access to internal openings in departments like lending, marketing, IT, HR, and finance, your future is full of possibilities!
What You’ll Do
Manage inbound communications via phone, email, and digital channels
Investigate and resolve member inquiries related to accounts, services, and digital banking and assist with appointment scheduling.
Provide card services support (troubleshooting, disputes, new cards, digital wallet enrollment, etc.) answer loan questions, process payments, sending payoff quotes and lien releases
Accurately process account transactions
Build relationships with members, identify financial needs, and recommend suitable products/services
Monitor for and mitigate potential fraud to ensure regulatory/policy compliance
Is This You?
High school diploma or equivalent
6 – 12 months customer service experience
Strong attention to detail, organizational, problem-solving skills, communication, and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency in basic computer operation
Professionalism in conduct, communication, and appearance
Ability to be bonded
Preferred But Not Required:
College degree, call center experience, financial institution and consumer lending experience, familiarity with Fiserv DNA, proficiency in MS 365
Why Join Arbor?
For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values:
Work Together, Do the Right Thing, Be Creative, and Have Fun
. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes:
Job Tags
Part time